The right of access

This page collects the information that is held about you and how it is processed.

1. For a complete extract of all data we request that you fill in the below form

2. Overivew of personal information that is collected and process including legal basis

Purpose

To fullfill orders

Processing

  1. Delivery of products and notification
  2. Identification
  3. Payment processing
  4. Address validation
  5. Returns, Reclamations and guarantees

Personal information categories

  1. Name
  2. Social security number
  3. Contact details (adress, email, phone number, etc)
  4. Payment history
  5. Payment information
  6. Credit checks
  7. Purchase details

Legal basis

Contractual necessity. This data collection and processing is neccessary to fulfill your order.

Storage period:

36 months

Purpose

To fulfill Swiss Clinics responsibilities in relation to legal obligations

Processing

Neccessary processing in relation to for example anti-money laundering laws, accounting laws, product responsibility and security, product recall, etc.

Personal information categories

  1. Name
  2. Social security number
  3. Contact details (adress, email, phone number, etc)
  4. Payment history
  5. Payment information
  6. Contact history
  7. Purchase details

Legal basis

Compliance with legal obligations. This data collection and processing is required according to law.

Storage period:

36 months

Purpose

To handle customer service enquires

Processing

  1. Communication including questions and answers
  2. Identification
  3. Complaints

Personal information categories

  1. Communication including questions and answers
  2. Identification
  3. Complaints
  4. Social security number
  5. Contact details (adress, email, phone number, etc)
  6. Payment history
  7. Payment information
  8. Contact history
  9. Purchase details
  10. Health information related to query. For example allergic reactions, pregnacy, etc.

Legal basis

Legitimate interests. This data collection and processing is required according to to the legitimate interests of both parties in relation to a customer service case.

Storage period:

36 months

Purpose

To handle competitions and events

Processing

  1. Communication before and after competition/event
  2. Identification
  3. Selection of winners and send prices. For example a free product.

Personal information categories

  1. Name
  2. Social security number
  3. Contact details (adress, email, phone number, etc)
  4. Details from competition/event. Provided materials

Legal basis

Legitimate interests. This data collection and processing is required according to to the legitimate interests of both parties in relation to a competion or event.

Storage period:

36 months

Purpose

To handle evaluate, improve and develop our products and services for customers in general.

Processing

  1. Analysis of user behaviour on site to promote popular features and indentify improvements.
  2. Analysis of orders to be able to improve product portfolio and logistic factors
  3. Analysis of customer feedback to improve product portfolio and site navigation.
  4. Analysis of site behaviour to improve security features.
  5. Customer segmentation. For example age, country, purchase history, etc. which is analyzed on aggregated level to improve our consumer offering.

Personal information categories

  1. Age
  2. Adress information (country, city)
  3. Click/site navigation
  4. Purchase history
  5. Device information
  6. Google analytics tags in relation to your source in navigating to our site.
  7. Cookie information on previous visits to our site

Legal basis

Consent. For this data collection and processing we ask for consent when you are using Swiss Clinic sites.

Storage period:

36 months

Purpose

Deliver a relevant and personal experience of our services and products

Processing

  1. Collection of site visit information through cookies
  2. Publication of offers on social media channels and other sites and platforms

Personal information categories

  1. IP adress
  2. Site visit data. For example which product / page you have visited.

Legal basis

Consent. For this data collection and processing we ask for consent when you are using Swiss Clinic sites.

Storage period:

3 months cookie period. Store on your device so optional to delete cookies when you like, change your browser settings to not accept cookies or refuse cookies when visiting Swiss Clinic sites.